FAQ

💳 Payment Process

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and debit cards with Visa or MasterCard logos. You can also pay securely with Google Pay.

Is the payment system SSL secured?
Yes, all payments are protected with SSL encryption. The “https” in our website link confirms your data is safe.

My payment was declined. What should I do?
First, check your balance and payment details. If it still doesn’t work, it might be our fraud protection system. Try another card or email us at support@luminaraderm.com for help.

💰 Returns and Refunds

Do you have a money-back guarantee?
Yes, we offer a 90-day money-back guarantee. If you’re not happy, return your item within 90 days for a full refund. (Return shipping costs are not refundable.)

How do I return an item?
Email us at support@luminaraderm.com with your order number and reason for the return. We’ll send you the return address and steps.

Who pays for return shipping?
Customers are responsible for return shipping and related costs.

What if my item arrives damaged, wrong, or defective?
Contact us within 7 days at support@luminaraderm.com with your order number and photos of the product. We’ll arrange a return or replacement.

How long does a refund take?
Refunds are usually processed in 5–10 business days after we receive the item. It may take extra time for your bank to show the refund.

📦 Shipping Process

Do you ship internationally?
Yes, we ship to over 160 countries. If we can’t ship to your location, we’ll let you know and give a full refund.

Can I change or cancel my order?
Yes, but only if you contact us within 24 hours of placing your order or before it’s shipped. Email us at support@luminaraderm.com

What does ‘Unfulfilled’ mean on my order?
It means we got your order and are preparing it. Once it ships, the status will change to ‘Fulfilled,’ and you’ll get a tracking number by email.